Welcome to our FAQ section! At Villeyy Decor, we’re dedicated to bringing affordable luxury home decor to your doorstep. Below you’ll find answers to common questions about our products, shipping, returns, and more. Can’t find what you need? Our customer care team is always happy to help at [email protected].

About Our Products

What types of home decor products do you offer?
We specialize in thoughtfully curated collections including:
  • Accents to elevate your space
  • Premium curtains for every style
  • Luxurious cushions & throws
  • Organizational solutions
  • Outdoor decor to transform your exterior spaces
  • Wall decor to complete your rooms
Each piece is selected with an eye for quality and design that brings affordable luxury to your home.
Are your products suitable for all home styles?
Absolutely! Our collections are designed to complement various aesthetics from modern to traditional. We focus on versatile pieces that can blend seamlessly with your existing decor while adding that special touch of elegance.

Ordering & Account Information

How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your shipping information. Having an account allows you to track orders, save favorites, and enjoy faster checkout on future purchases.
What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All payments are processed securely through our encrypted checkout system.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure timely delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the processing stage.

Shipping & Delivery

Where do you ship?
We proudly ship worldwide, bringing our affordable luxury to your doorstep! Please note we currently cannot ship to some Asian countries and remote areas. During checkout, you’ll see if we can deliver to your location.
What are my shipping options?
We offer two convenient shipping methods:
  • Standard Shipping ($12.95 USD): Via DHL or FedEx, arriving in 10-15 business days after dispatch with full tracking
  • Free Shipping: For orders over $50 USD via EMS, arriving in 15-25 business days after dispatch
All orders take 1-2 business days to process before shipping.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can also log into your account to view order status and tracking details.
Do I need to pay customs fees?
Depending on your country’s regulations, customs fees or import taxes may apply to international orders. These fees are the responsibility of the recipient and are not included in your order total. We recommend checking with your local customs office for more information.

Returns & Exchanges

What is your return policy?
We want you to love your Villeyy Decor pieces as much as we do. If you’re not completely satisfied, you may return most items within 15 days of delivery for a refund or exchange. Items must be in original condition with all tags attached. Please note:
  • Return shipping costs are the customer’s responsibility
  • Custom or personalized items cannot be returned
  • Original shipping fees are non-refundable
To initiate a return, please contact our customer care team at [email protected] with your order number and reason for return.
How long does it take to process a return?
Once we receive your returned item, please allow 5-7 business days for processing. You’ll receive an email confirmation when your refund has been issued. Refunds will be credited to your original payment method.
What if my item arrives damaged?
We take great care in packaging your decor items, but if something arrives damaged, please contact us immediately at [email protected] with photos of the damage and your order number. We’ll work quickly to resolve the issue, whether through replacement or refund.

Customer Service

How can I contact customer service?
Our dedicated customer care team is available via email at [email protected]. We typically respond within 24-48 hours. For faster service, please include your order number in your inquiry.
Do you offer design advice or product recommendations?
Absolutely! Our team loves helping customers create their ideal living spaces. Feel free to email us with details about your space, style preferences, and any specific needs, and we’ll be happy to suggest pieces from our collections that would work beautifully in your home.

Still have questions? We’re here to help make your Villeyy Decor experience as seamless and enjoyable as possible. Reach out to us at [email protected] or explore our collections to start creating your dream home today.