At Villeyy Decor Shop, we take pride in curating home accents that bring elegance to your space. While we carefully select each item in our collection, we understand that sometimes a return or exchange may be necessary. Our policy is designed with the same attention to detail we apply to our products.

Our Return Policy

You may return most items within 15 days of delivery for a refund or exchange. To be eligible for a return:

  • Item must be unused, in its original packaging, and in the same condition as received
  • Original proof of purchase must accompany the return
  • Custom or personalized items cannot be returned (see exceptions below)

Non-Returnable Items

To maintain quality standards, we cannot accept returns for:

  • Custom-made curtains (due to specific measurements)
  • Personalized wall decor items
  • Opened organization products (drawer dividers, storage boxes)
  • Final sale items (clearly marked during purchase)

How to Initiate a Return or Exchange

Step 1: Submit Your Request

Email our Customer Care team at [email protected] with the subject line “Return Request” and include:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange
Subject: Return Request for Order #[Your Order Number] Dear Villeyy Decor Team, I would like to request a [refund/exchange] for my recent order #[Your Order Number]. The item(s) I wish to return are: [List Item Names]. Reason for return: [Brief explanation] Please advise on next steps. I’ve reviewed the return policy and confirm the items are unused and in original packaging. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Return Authorization

Within 2 business days, we’ll email you:

  • Return authorization number
  • Shipping instructions (including return address)
  • Any special packaging requirements for delicate items

Step 3: Ship Your Return

Pack items securely in their original packaging and include:

  • Completed return form (included in your original shipment)
  • Copy of your order confirmation

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5 business days of receipt
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Notification: You’ll receive an email confirmation when processed

Please allow 7-10 business days for the refund to appear on your credit card statement, depending on your financial institution.

Exchanges

For exchanges:

  • Follow the same return process above
  • Clearly indicate the replacement item(s) desired in your email
  • We’ll ship your new item once the return is received and approved
  • Any price differences will be charged/refunded accordingly

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within 48 hours of delivery
  • Include photos of the damaged item and packaging
  • We’ll arrange a free return label and expedite your replacement

International Returns

For our global customers (excluding some Asian countries and remote areas):

  • Return shipping must be via tracked mail
  • Customs forms should be marked as “Returned Goods” to avoid duties
  • Original shipping fees are non-refundable

Questions?

Our Customer Care team is happy to assist with any return inquiries. Contact us at:

Email: [email protected]
Mail: Villeyy Decor Shop, 2464 Goodwin Avenue, Trout Lake, US 98650

We appreciate your trust in Villeyy Decor Shop and strive to make every aspect of your experience—including returns—as seamless as our design aesthetic.