Shipping Policy

At Villeyy Decor Shop, we’re committed to making your home decor shopping experience as elegant and seamless as our carefully curated collections. Below you’ll find all the details about our shipping options and return process.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

International Shipping

We ship worldwide (excluding some Asian countries and remote areas). International orders may be subject to customs fees, which are the responsibility of the customer.

Returns & Exchanges

While we carefully select each item in our collection, we understand that sometimes a return or exchange may be necessary. Our policy is designed with the same attention to detail we apply to our products.

Our Return Policy

You may return most items within 15 days of delivery for a refund or exchange. To be eligible for a return:

• Item must be unused, in its original packaging, and in the same condition as received
• Original proof of purchase must accompany the return

Non-Returnable Items

How to Initiate a Return or Exchange

Step 1: Submit Your Request

Email our Customer Care team at [email protected] with the subject line “Return Request” and include:

• Your order number
• Item(s) you wish to return/exchange
• Reason for return
• Whether you prefer a refund or exchange

Step 2: Receive Return Authorization

Within 2 business days, we’ll email you:

• Return authorization number
• Shipping instructions (including return address)
• Any special packaging requirements for delicate items

Step 3: Ship Your Return

Pack items securely in their original packaging and include:

• Completed return form (included in your original shipment)
• Copy of your order confirmation

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Refund Process

Once we receive and inspect your return:

• Timing: Refunds are processed within 5 business days of receipt
• Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Notification: You’ll receive an email confirmation when processed

Please allow 7-10 business days for the refund to appear on your credit card statement, depending on your financial institution.

Exchanges

For exchanges:

• Follow the same return process above
• Clearly indicate the replacement item(s) desired in your email
• We’ll ship your new item once the return is received and approved
• Any price differences will be charged/refunded accordingly

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

• Contact us within 48 hours of delivery
• Include photos of the damaged item and packaging
• We’ll arrange a free return label and expedite your replacement

International Returns

For our global customers:

• Return shipping must be via tracked mail
• Customs forms should be marked as “Returned Goods” to avoid duties
• Original shipping fees are non-refundable

Questions?

Our Customer Care team is happy to assist with any shipping or return inquiries. Contact us at:

• Email: [email protected]
• Mail: Villeyy Decor Shop, 2464 Goodwin Avenue, Trout Lake, US 98650

We appreciate your trust in Villeyy Decor Shop and strive to make every aspect of your experience—from delivery to returns—reflect the elegance and care we put into our products.